Enhancing Network Reliability: Openreach's Success with Virtual Buddy Technology
In the UK, Openreach is responsible for building and maintaining the country’s digital network, which connects homes and businesses. In collaboration with Openreach, SkillsBase conducted a trial to showcase the potential of the Virtual Buddy Technology as a learning tool to help engineers get it right first time. By improving user compliance and reducing Early Life Failure (ELF) and Truck Rolls, the trial led to a significant decrease in faults among the group of engineers.
Discover the Virtual Buddy
Before SkillsBase
Before using SkillsBase solutions, Openreach struggled with improving engineer compliance without manager intervention, effectively training and communicating new work instructions, and providing technical guidance during complex product installations. They lacked a cost-effective method to scale training support for engineers and had insufficient knowledge of the true root causes of field faults.
Before SkillsBase
Before using SkillsBase solutions, Openreach struggled with improving engineer compliance without manager intervention, effectively training and communicating new work instructions, and providing technical guidance during complex product installations. They lacked a cost-effective method to scale training support for engineers and had insufficient knowledge of the true root causes of field faults.
With SkillsBase
SkillsBase transformed Openreach’s training process with cutting-edge tools and technologies to address their training and operational challenges.
The easy-to-use mobile app scanning system takes no more than 10 seconds out of the job.
A peer-review system enables instant support and crowd-sourced learning for engineers.
An all-in-one platform offers on-field training support, a feedback loop, and post-training education, reducing costs associated with training venues, travel, and delivery.
Engineers can re-upload evidence of issue rectification for approval, ensuring proactive action and quality assurance.
Results
SkillsBase’s innovative solutions led to enhanced efficiency, better compliance, and improved training outcomes.
Instant field guidance provides engineers with peace of mind, proving a job well done.
Recognised as an essential training aid by all training delivery managers.
Integrated real-time on-job support ensures high work quality, minimising faults and expensive truck rolls.
Engineers achieve compliance with new work instructions through virtual buddy alerts and explanations, without the need for additional field communications or re-training.
%
Reduction in fault rates in most areas
Saved each month on repeat job visits
customers connected to fibre internet
Benefits
Implementing SkillsBase’s solutions provided Openreach with significant benefits, including:
Improved compliance and work quality through effective training, leading to better adherence to best practices among engineers.
As seen in the graph, at the tipping point, engineers were able to self-correct their installations by using the app’s feedback only.
Cost-effective solutions that reduced overall expenses and enhanced fault management, resulting in fewer operational issues and a more reliable network.
Ultimately, this led to better customer service, increased customer satisfaction, and a stronger reputation for reliability within the industry.
“SkillsBase has been an invaluable partner in enhancing our operations at Openreach. Their AI Computer Vision Fault Finding tool has revolutionized how our engineers approach their work, enabling them to get it right the first time, every time. This innovation has significantly reduced network faults and boosted the overall efficiency of our team. The ease and effectiveness of their remote learning platform have also streamlined our training processes, ensuring our engineers are upskilled quickly and effectively. SkillsBase’s commitment to excellence and innovation makes them a trusted partner in driving our success.”
Transform Your Operations with SkillsBase AI Virtual Buddy
With the SkillsBase AI Virtual Buddy tool, users can self-check installation quality in real-time, facilitating continuous on-the-job learning and automated visual quality control. Engineers can scan a photo and receive instant feedback, ensuring issues are detected and addressed immediately. This solution can be deployed within a few days with as few as 20 photos, revolutionising your operational efficiency. Contact us today to learn how SkillsBase can transform your training and quality control processes.