Driving Industrial Education Forward: DexGreen’s Success Story with SkillsBase
DexGreen is an international company that designs and develops innovative, tailor-made telecoms products. As part of its commitment to high-quality service delivery, DexGreen needed a smarter approach to industrial education to scale training globally while maintaining consistency and quality. SkillsBase helped make that possible.
Before SkillsBase
DexGreen faced a critical challenge: launching a new product across a telecoms carrier with over 29,000 engineers. Their engineers were geographically dispersed, and knowledge transfer to end users was inconsistent.
They needed a way to deliver industrial education that would support product knowledge, promote best practices, and ensure every engineer was equipped to succeed without the need for in-person trainers at scale.
By partnering with SkillsBase, DexGreen found not just a training platform, but also a strategic technical consultant to modernise how they delivered education in the field.
With SkillsBase
SkillsBase acted as a technical consultant for DexGreen, providing them a digital-first approach to industrial education, enabling them to support their products and identify knowledge gaps among end users:
- ZRemote training app ensured Right First Time behaviours and educated users on better installation practices
- ZRemote training app ensured Right First Time behaviours and educated users on better installation practices
- ZAI Virtual Buddy conducted real-time vision analysis to reduce faults and truck rolls
- ZThe SkillsBase AI Virtual Buddy required little interaction between DexGreen and end users, as it enhanced self-learning among engineers
Results
DexGreen’s partnership with SkillsBase transformed its industrial education strategy, delivering measurable improvements in product rollout and field performance:
- ZWidespread roll-out of an effective, remote training app to an entire network of engineers
- ZIncreased product knowledge and improved installation quality
- ZFewer product complaints protected the DexGreen brand
- ZSkillsBase solutions encouraged self-learning and ensured DexGreen products were being installed correctly, improving overall user practice
- ZEarly life failures and truck rolls were reduced significantly
The Impact of Industrial Education at Scale
Discover how DexGreen used SkillsBase to deliver industrial education across a global workforce—improving product quality, reducing costs, and accelerating training with smarter tools.
Customer Experience
Well-trained engineers delivered better installs and customer outcomes
Product Development
Real-time field data informed smarter product design
Better Processes
Consistent processes improved overall quality
Green Solution
Remote, digital training reduced travel, cutting carbon emissions
Benefits
Adopting SkillsBase gave DexGreen a scalable, flexible approach to industrial education, allowing them to support global engineers, reduce training overheads, and improve product rollout success. By digitising how knowledge was shared and applied in the field, SkillsBase empowered DexGreen to ensure every technician had the tools, guidance, and confidence to get it right the first time.
Key Benefits:
- NImprove product offering and protect its brand through enhanced training and support
- NReceive technical consultancy and access to valuable support services (content development, web development, video production, marketing, community engagement)
- NGain a competitive edge, aiding in client retention and winning new business opportunities
What DexGreen Says
Partnering with SkillsBase has been a game-changer for DexGreen. Their mobile-app-based training software and AI Computer Vision tool have enabled us to introduce new products to our customers faster and with greater impact. We’ve gained invaluable insights into how our products are used, allowing us to refine our offerings and create more effective solutions.
This has not only improved the quality of installations but also reduced product complaints, enhancing our brand’s reputation. The real benefit, however, is the competitive edge we’ve gained—retaining our existing customers and winning new business in an increasingly tough market. SkillsBase has truly helped us elevate our operations to the next level.
Start Your Custom Journey with SkillsBase
Discover how SkillsBase can revolutionise your business just like we did for DexGreen. Contact us today to learn more about our innovative solutions and how we can help you achieve your goals. Let’s drive success together.