Enhancing Field Productivity and Compliance: Openreach's Remote Training Success
In the UK, Openreach is responsible for building and maintaining the digital network that connects homes and businesses. Renowned for its innovation, Openreach continuously enhances its employees’ skills to better serve customers. To maintain productivity and avoid recalling engineers from the field, Openreach implemented remote training using SkillsBase.
Before SkillsBase
Openreach’s large, busy workforce couldn’t pause their daily tasks for upskilling, and training schools are often at capacity with long waiting lists. Managers and trainers lack the time for field buddying, and there’s no post-training engagement with engineers. Additionally, poor installation practices were not being addressed in training.
Before SkillsBase
Openreach’s large, busy workforce couldn’t pause their daily tasks for upskilling, and training schools are often at capacity with long waiting lists. Managers and trainers lack the time for field buddying, and there’s no post-training engagement with engineers. Additionally, poor installation practices were not being addressed in training.
With SkillsBase
Openreach successfully addressed their training and communication challenges by implementing SkillsBase’s secure, scalable mobile training app.
Digitised and created interactive training content (360° tours, step-by-step videos, animated guides, quizzes) accessible via a mobile app.
Remote pre-training allows engineers to learn at their own pace and upload evidence of practical learning conveniently.
A quiz question bank enables remote proof of learning, with manager alerts for failed assessments.
Managers and trainers can use an online dashboard for remote proof of compliance, providing aftercare and follow-up to prevent skills fade.
Ongoing photo uploads by engineers validate continued compliance with work practices.
Results
SkillsBase’s remote training app transformed Openreach’s training process, leading to significant improvements and streamlined operations.
Saves time for engineers, managers, and trainers, allowing focus on critical activities.
Reallocates training school resources to critical training by deploying simple theory-based content.
Instantly issues work practices to the field from a single location, eliminating the need for email notifications.
Enhances learning retention by combining app-based training with face-to-face education.
Utilises app data and engineer photos to create a feedback loop, adapting training procedures and ensuring process and product changes.
Saved per engineer for training vs face to face education
Saved on travel and training subsistence costs.
Engineers have the skills to connect more customers, faster
Engineers enjoyed this new way of learning at their own pace
Benefits
Implementing SkillsBase’s remote training solutions brought significant benefits to Openreach, including:
Boosted efficiency and productivity by keeping engineers in the field, minimising downtime.
Reduced reliance on in-person training through effective remote solutions, saving time and resources.
Strengthened learning and compliance via interactive quizzes and photo documentation.
Empowered managers with an online dashboard to verify compliance, provide feedback, and manage aftercare.
Enhanced adaptability and field intelligence, enabling quicker and more effective responses to challenges.
“It was a joy to work with the SkillsBase team. They created high-quality material and hosted it on their mobile app for delivery. The photo uploading tools allow us to approve engineer compliance remotely, which allows me to get my team fully operational much faster than with previous methods. My team also made use of SkillsBase as a follow-up and aftercare resource, ensuring that they are well-supported at all times, even when in the field.”
Revolutionise Your Training and Compliance with SkillsBase
With SkillsBase, we offer easy-to-understand interactive digital training through 360° tours, videos, guides, and quizzes that support independent learning. Our online course builder enables rapid deployment of training to any audience size, while our core feedback loop allows real-time data monitoring and communication between admins, managers, trainers, and end-users. The online compliance dashboard ensures continuous remote aftercare, with engineers uploading fieldwork photos to prove ongoing compliance and prevent skills fade. Contact us today to transform your training and compliance processes.