Connecting and Empowering a Global Workforce: DexGreen's Success Story with SkillsBase
DexGreen is an international company that specialises in the creation and development of innovative, tailor-made telecoms products. DexGreen is dedicated to providing global connectivity and unique product offerings to its customers operating within the telecoms industry.
Before SkillsBase
DexGreen was faced with the challenge of introducing a new product to a telecoms carrier with over 29,000 engineers. This vast network of engineers were globally dispersed, making face-to-face interactions difficult for DexGreen. It was critical for DexGreen to be able to communicate with the end users of their products to ensure they were being used right the first time. This led to DexGreen adopting SkillsBase solutions, in an attempt to connect with and support their end users, to improve product knowledge, and to ensure their products were being used correctly. In turn, SkillsBase acted as a technical consultant for DexGreen, as its technology innovations enabled DexGreen to support its products and identify knowledge gaps among end users.
Before SkillsBase
DexGreen was faced with the challenge of introducing a new product to a telecoms carrier with over 29,000 engineers. This vast network of engineers were globally dispersed, making face-to-face interactions difficult for DexGreen. It was critical for DexGreen to be able to communicate with the end users of their products to ensure they were being used right the first time. This led to DexGreen adopting SkillsBase solutions, in an attempt to connect with and support their end users, to improve product knowledge, and to ensure their products were being used correctly. In turn, SkillsBase acted as a technical consultant for DexGreen, as its technology innovations enabled DexGreen to support its products and identify knowledge gaps among end users.
With SkillsBase
SkillsBase acted as a technical consultant for DexGreen, enabling them to support their products and identify knowledge gaps among end users.
Remote training app ensured Right First Time behaviours and educated users on better installation practices.
Access to training was improved through the SkillsBase remote training app.
AI Virtual Buddy conducted real-time vision analysis to reduce faults and truck rolls.
The SkillsBase AI Virtual Buddy required little interaction between DexGreen and end users, as it enhanced self-learning among engineers.
Results
SkillsBase’s remote training app transformed DexGreen’s training process, leading to significant improvements and streamlined operations.
Widespread roll-out of an effective, remote training app to an entire network of engineers.
Increased product knowledge and improved installation quality.
Fewer product complaints protected the DexGreen brand.
SkillsBase solutions encouraged self-learning and ensured DexGreen products were being installed correctly, improving overall user practice.
Early life failures and truck rolls were reduced significantly.
Customer Experience
Better-supported products lead to increased sales
Product Development
Feedback and usage data allowed new product designs to be created
Better Processes
Identifying the knowledge gaps ensured that new processes could be deployed
Green Solution
Digitally delivering all training and documentation reduces travel needs
Benefits
The adoption of SkillsBase’s solutions enabled DexGreen to:
Improve product offering and protect its brand through enhanced training and support.
Receive technical consultancy and access to valuable support services (content development, web development, video production, marketing, community engagement).
Gain a competitive edge, aiding in client retention and winning new business opportunities.
“Partnering with SkillsBase has been a game-changer for DexGreen. Their mobile-app-based training software and AI Computer Vision tool have enabled us to introduce new products to our customers faster and with greater impact. We’ve gained invaluable insights into how our products are used, allowing us to refine our offerings and create more effective solutions.
This has not only improved the quality of installations but also reduced product complaints, enhancing our brand’s reputation. The real benefit, however, is the competitive edge we’ve gained—retaining our existing customers and winning new business in an increasingly tough market. SkillsBase has truly helped us elevate our operations to the next level.”
Start Your Custom Journey with SkillsBase
Discover how SkillsBase can revolutionise your business just like we did for DexGreen. Contact us today to learn more about our innovative solutions and how we can help you achieve your goals. Let’s drive success together.