Once an account has been created, on the app login screen, tap on “Login with Password”. Enter your login details that have been sent to your email address. 

Once an account has been created, you need to open your web browser and navigate to https://operator.skillsbase.io/ to enter your login details that have been sent to your email address.

Double-check the following: 

• You are using the correct URL to access the supervisor dashboard:  https://operator.skillsbase.io/
• You have an account created; you will have received an email. Please check your spam box. 

To reset your password, go to the sign-in page and click “Forgot your password?” to be taken to the password reset page. 

After downloading the app for the first time, you will first need to go through the onboarding screens. 

You will be asked to allow push notifications and to allow access to the camera. Press ‘Allow’ on both of these to continue with the setup. 

After the Onboarding screens, you will be taken to the Login screen. Tap on "Sign Up with your Email" to register for an account on the SkillsBase App. 

If your users have not received their sign-up information email, you can resend this email to users by navigating to the "Manage Users" page and selecting the "Resend Sign-up Info" option from the pop-out action menu of your selected user.  

You can change a user’s email by navigating to the "Manage Users" page and selecting "Edit" from the pop-out action menu. You will then be taken to the “Edit User” page, where you can edit the user's email and choose to set a manual password for the user. When you’re finished, click “Save” to be brought back to the “Manage Users” page. Resend the sign-up email to the user by selecting the "Resend Sign-up Info" option from the pop-out action menu of your selected user. 

Ensure that your notification settings are on. Notification settings can be found in “My Account”. 

If your problem is not listed, please get in touch with Mark Horgan (info@skillsbase.io), who will respond to your query. 

 If your problem is not listed, please contact info@skillsbase.io, who will respond to your query.   

a. You can self-reset your password from the login screen. 

b. Alternatively, the sign-in page has an “Email me a Login Link” button. If you already have an account, you will automatically get an email.  

 a. When creating an app account, we send an email link to your mailbox that enables you to verify that you are the owner of the entered email address. 

b. When you receive this error, it is generally due to the verification link not being clicked. 

c. You can resolve this by attempting to sign up to the app again using your email, or else, contact info@skillsbase.io 

d. You can also tap on “help” on the login screen to send a mail directly to the app support team.  

a. Ensure you are connected to the internet when signing in. 

b. Please confirm that you have entered your email and password correctly. You can preview your password by tapping the “eye icon”. 

c. Contact your Expert Trainer (Operator) if you have not received your email with Login details from SkillsBase.  

 If your problem is not listed, please contact info@skillsbase.io, who will respond to your query.   

You can self-reset your password from the login screen.  

If you cannot see a specific course, you have not been assigned to it. Only team members can assign users to courses.  

 a. Ensure you are connected to the internet when signing in. 

b. Please confirm that you have entered your email and password correctly. You can preview your password by tapping the “eye icon”. 

c. Ensure you are using the correct URL to access the supervisor dashboard: https://app.skillsbase.io/#/login  

 If your problem is not listed, please contact info@skillsbase.io, who will respond to your query.   

a. Refresh your list of users on the QR Code screen using the refresh icon below the QR code.  

b. If you still can’t see your users, ensure they are assigned to you on the operator panel. Select ‘Manage Users’ from the User dropdown menu on the sidebar menu to see a list of your assigned users.   

a. You can self-reset your password from the login screen. 

b. Alternatively, the sign-in page has an “Email me a Login Link” button. If you already have an account, you will automatically get an email.  

a. When creating an app account, we send an email link to your mailbox that enables you to verify that you are the owner of the entered email address. 

b. When you receive this error, it is generally due to the verification link not being clicked. 

c. You can resolve this by attempting to sign up to the app again using your email, or else, contact info@skillsbase.io 

d. You can also tap on “help” on the login screen to send a mail directly to the app support team.  

a. Ensure you are connected to the internet when signing in. 

b. Please confirm that you have entered your email and password correctly. You can preview your password by tapping the “eye icon”. 

c. Contact your Expert Trainer (Operator) if you have not received your email with Login details from SkillsBase.  

If your problem is not listed, please get in touch with our support team (info@skillsbase.io), who will respond to your query.   

You can change a user’s email by navigating to the ‘Manage Users’ page and selecting ‘Edit’ from the pop-out action menu. You will then be taken to the ‘Edit User’ page where you can edit the users email and choose to set a manual password for the user. When you’re finished, click ‘Save’ to be brough back to the ‘Manage Users’ page. Resend the sign-up email to the user by selecting the ‘Resend Sign-up Info’ option from the pop-out action menu of your selected user.   

You can add a team member by clicking ‘Team Management’ on the sidebar menu, where you will be taken to the ‘Manage Team Members’ page. Here you can add and view team members and manage roles.  

Ensure that your notification settings are on. Notification settings can be found in ‘My Account’.  

If your users have not received their sign-up information email, you can resend this email to users by navigating to the ‘Manage Users’ page and selecting the ‘Resend Sign-up Info’ option from the pop-out action menu of your selected user.   

To reset your password, go to the sign-in page and click ‘Forgot your password?’ to be taken to the password reset page.  

 Double-check the following:

· You are using the correct URL to access the supervisor dashboard: https://operator.skillsbase.io/  

· You have an account created; you will have received an email. Please check your spam box.   

If your problem is not listed, please contact info@smartawards.co.uk, who will answer your query.   

You can change a user’s email by navigating to the "Manage Users" page and selecting "Edit" from the pop-out action menu. You will then be taken to the “Edit User” page, where you can edit the user's email and choose to set a manual password for the user. When you’re finished, click “Save” to be brought back to the “Manage Users” page. Resend the sign-up email to the user by selecting the "Resend Sign-up Info" option from your selected user's pop-out action menu.   

You can add a team member by clicking “Team Management” on the sidebar menu. You will then be taken to the "Manage Team Members" page, where you can add and view team members and manage roles.  

Ensure that your notification settings are on. Notification settings can be found in “My Account”.  

Suppose your users have not received their sign-up information email. In that case, you can resend this email to users by navigating to the "Manage Users" page and selecting the "Resend Sign-up Info" option from the pop-out action menu of your selected user.   

To reset your password, go to the sign-in page and click “Forgot your password?” to be taken to the password reset page.  

 Double-check the following:  

· You are using the correct URL to access the supervisor dashboard: https://operator.skillsbase.io/  

· You have an account created; you will have received an email. Please
check your spam box.   

If your problem is not listed, please get in touch with info@smartawards.co.uk, who will answer your query.   

You can self-reset your password from the login screen.  

a. When creating an account, we send an email link to your mailbox that enables you to verify that you are the owner of the entered email address. 

b. When you receive this error, it is generally due to the verification link not being clicked. 

c. You can resolve this by attempting to sign up to the app again using your email, or else, contact info@smartawards.co.uk  

d. You can also tap on “help” on the login screen to send a mail directly to the app support team.  

a. Ensure you are connected to the internet when signing in. 

b. Please confirm that you have entered your email and password correctly.  

c. Contact Smart Awards if you have not received your confirmation email.  

If your problem is not listed, please contact info@smartawards.co.uk, who will respond to your query.  

a. You can self-reset your password from the login screen. 

b. Alternatively, the sign-in page has an “Email me a Login Link” button. If you already have an account, you will automatically get an email. 

 a. When creating an app account, we send an email link to your mailbox that enables you to verify that you are the owner of the entered email address. 

b. When you receive this error, it is generally due to the verification link not being clicked. 

c. You can resolve this by attempting to sign up to the app again using your email, or else, contact info@smartawards.co.uk 

d. You can also tap on “help” on the login screen to send a mail directly to the app support team. 

a. Ensure you are connected to the internet when signing in. 

b. Please confirm that you have entered your email and password correctly. You can preview your password by tapping the “eye icon”. 

c. Contact Smart Awards if you have not received your email with Login details.

If your problem is not listed, please contact info@smartawards.co.uk, who will respond to your query.  

You can self-reset your password from the login screen.  

 a. Ensure you are connected to the internet when signing in. 

b. Please confirm that you have entered your email and password correctly. 

c. Contact Smart Awards if you have not received your confirmation email.