Openreach – App-Based Training and Remote Compliance

Openreach needed to train engineers remotely without having to recall them from the field and lose productivity and time. With a remote theory delivery, engineers need to prove their learning by way of a multiple choice quiz and practical proof of compliance via photos. Managers and subject matter experts had an online dashboard to remotely prove compliance, leave comments on jobs and provide an aftercare service to their engineers.

In the UK, Openreach is responsible for building and maintaining the country’s digital network, which connects homes and businesses. The ability to bring strategic programs to life through innovation is something Openreach has mastered, as it is always looking for ways to improve employees’ skill sets and ultimately benefit its customers.

1

New Hires and Staff can receive Pre-training and Induction.

2

Reinforce classroom-based training with app-based follow-ups.

3

Capture Confirmation of Compliance with Skill-based Tasks.

4

Receive a remote proof of compliance.

5

Peer Review After Care and Levelling Up with portfolio follow-up.

PROBLEMS

A large distributed workforce with a considerable workload to process is unable to take time out of their day-to-day job to be upskilled

Training schools are regularly at capacity with large waiting lists to cope with training demands

Managers and trainers are not always able to devote the required time to engineers to provide field buddying

No method of engaging with engineers in the field once training has been completed

Poor installation practices were not being captured in the training schools and being remediated

SOLUTIONS

Digitised and created interactive training (360° Tour, step-by-step videos, animated guides, quizzes) content to be easily digestible through a mobile app

Remote pre-training allows engineers to learn at their own pace

A quiz question bank allows Remote proof of learning with manager alerts when assessments are failed

Engineers can upload their evidence of practical learning in a location and at a time convenient to them

Managers and trainers can use an online dashboard to provide engineers with remote proof of compliance

The online proof of compliance dashboard enables openreach to provide a remote aftercare and follow-up service to ensure engineers don’t experience skills fade

Ongoing photo uploads by engineers can be used to validate that they are still compliant with work practices

OUTCOMES

Saves engineers, managers and trainers time, allowing them to focus on critical activities

Training school resources can be reallocated to focus on critical training activities by deploying simple theory-based content, which takes time to teach

Work practices can be issued to the field instantly through a single location with no need to inform via email

Engineer’s learning retention has been enhanced with pre-learning and combining the app-based training with face-to-face education

Openreach was able to use the app data and engineer photos to increase their field intelligence to adapt training procedures and processes – a feedback loop

The feedback loop assured Openreach L&D of new ways of process and product changes

why skillsbase?

With SkillsBase, we can provide easy-to-understand digitally created interactive training (360° Tours, step-by-step videos, animated guides, and quizzes). Empowering independent learning through remote pre-training and proof of compliance peer-review systems.

The easy-to-use online training course builder will facilitate the rapid deployment of all training types to your audience, big or small.

At the core of SkillsBase is the feedback loop generation – allowing admins, managers, and trainers to monitor real-time data, review real data and directly communicate with end-users to make changes.

As a result of the online proof of compliance dashboard provided by SkillsBase, Openreach can deliver remote aftercare and follow-up to engineers. To ensure compliance with work practices, engineers can upload photos continuously from their fieldwork, thus proving that they’ve not fallen victim to skills fade.